HELP CENTER

A little clarity.
Whenever you need it.

Answers to the everyday questions.

Is my data uploaded?

No. Detection and blur processing happen locally on your PC. Nothing is uploaded for processing. If you choose to stream to YouTube, your protected stream is sent to YouTube.

Which Windows versions are supported?

BlurGuard is for Windows 10 and Windows 11, 64-bit. See the download page for installer availability, requirements and installation steps.

Does it work with any app?

BlurGuard works with screen captures from any app. It is a Windows desktop app, so you do not need a browser extension.

Can I change the hotkeys?

Yes. Open Settings → Hotkeys to customize your shortcuts. The default screenshot-and-blur shortcut is Ctrl+Alt+B.

What happens when I hit my plan limit?

Each job uses usage units (1 image = 1 unit). Free, Starter and Plus pause for 6 hours after 50 units in a row; Pro has no 6-hour wait. Weekly units reset 7 days after first use, and monthly video and live-stream limits reset 30 days after first use. A live stream already running is never cut off by units. Plans & Billing in the app shows your current allowance.

Can I cancel anytime?

Plans are paid per period (monthly or yearly) and you can stop renewing at any time. See the Terms for details, or email wallacegodfirst@gmail.com.

Does Live Stream work with Twitch?

Not yet. Live Stream supports YouTube only for now, on Starter and higher plans.

How do I fully quit the app?

Open the Windows system tray, right-click the BlurGuard icon and choose Quit BlurGuard.

How do I uninstall BlurGuard?

Open Windows Settings → Apps → Installed apps (Apps & features on Windows 10), find BlurGuard and choose Uninstall.

How do I pay?

Choose a plan in Plans & Billing inside the app. For Cash App, send the payment to $BlurGuard (cash.app/$BlurGuard) and include your BG- reference. For Zelle, send it from your bank app to Wallacegodfirst@gmail.com and put your BlurGuard account email and BG- reference in the memo. Your plan is activated after Wallace confirms the payment.

How do I sign in?

Sign in with Google, or with your email and a one-time sign-in code. BlurGuard works offline after sign-in.

Contact support

Email wallacegodfirst@gmail.com.

Read the FAQ ↑

Sales questions

Questions about plans or payments? Email wallacegodfirst@gmail.com.